Infrastructure & Operations Manager

About the Company

Our client is an international organization operating in a fast-paced and technology-driven environment. To support its continued growth and operational excellence, the company is seeking an experienced Infrastructure & Operations Manager to oversee its local IT operations and infrastructure services.

Position Summary

The Infrastructure & Operations Manager is responsible for ensuring the reliability, availability, security, and continuous improvement of the company's IT infrastructure and operational services.

This role oversees infrastructure operations, manages external technology partners, drives operational excellence, and ensures that IT services effectively support business objectives. The position also leads the local IT team while collaborating with internal stakeholders to deliver high-quality technology services.

Key Responsibilities

IT Infrastructure & Operations

Lead the day-to-day management of IT infrastructure and operational services.
Ensure the availability, resilience, and performance of business-critical systems.
Oversee infrastructure environments, including on-premises, hybrid, and cloud platforms.
Support infrastructure scalability to meet evolving business requirements.
Maintain high standards of service continuity and operational reliability.

Vendor & Service Management

Select, coordinate, and manage external IT service providers.
Monitor service quality and ensure compliance with agreed service levels.
Evaluate vendor performance and recommend continuous improvements.
Coordinate third-party support activities and technical interventions.

Operational Excellence

Drive initiatives that improve operational efficiency through process optimization and automation.
Implement best practices across infrastructure management and IT operations.
Lead incident management, problem resolution, and root cause analysis.
Promote proactive monitoring to minimize operational risks and service disruptions.

Governance & Compliance

Ensure IT operations comply with internal policies, security standards, and regulatory requirements.
Contribute to risk management and business continuity initiatives.
Maintain appropriate documentation, operational procedures, and technical standards.

Leadership & Team Management

Lead, coach, and develop the local IT Operations team.
Foster a culture of collaboration, accountability, and continuous improvement.
Support resource planning and performance management.
Partner with business stakeholders to align technology services with operational needs.

Profile

Experience

Minimum 6 years of experience in IT Infrastructure, IT Operations, or Technology Services.
Proven experience managing enterprise infrastructure within complex environments.
Experience leading operational teams and managing external service providers.
Strong background in infrastructure operations and service delivery.

Technical Skills

Solid understanding of enterprise infrastructure technologies.
Good knowledge of networking, servers, cloud environments, and end-user technologies.
Experience with IT service management principles and operational processes.
Familiarity with monitoring, incident management, capacity planning, and infrastructure governance.
Strong understanding of business continuity and operational resilience.

Education

Bachelor's or Master's degree in Information Technology, Computer Science, Telecommunications, Engineering, or a related discipline.

Languages

Professional proficiency in English, both written and spoken.

Core Competencies

Strong leadership and people management skills.
Excellent organizational and planning capabilities.
Analytical mindset with strong problem-solving abilities.
Ability to manage multiple priorities in a dynamic environment.
Strong communication and stakeholder management skills.
Customer and service-oriented approach.
Continuous improvement mindset.
High level of ownership, accountability, and operational excellence.